Terms of service

Last updated: October 2025

Booking Information:

We kindly request that you keep to the booking time requested. If you are unavoidably late, please contact us as we may only be able to hold your table for 15 minutes. After this time, we reserve the right to give your table away unless we are contacted in advance. Please note the length of your booking time. If you feel this may not be enough time, please let us know within 48 hours of your booking and we will do our best to accommodate you.

Please note that we reserve the right to change our opening and closing times to suit the business needs. Updates to our opening times are posted on our website and google profile. By making a payment to Wick & Ceramic you acknowledge and agree to theses terms and conditions.

Cancellation Policy:

Should you need to cancel your booking, please let us know at your earliest convenience. Unfortunately, we are unable to accommodate cancellations or refund requests for deposits under any circumstances and all sales are final. For full pre-paid events, you will be returned your payment less the deposit.

If you are unable to attend your booking, you are welcome to find someone to attend in your place should you wish. Please notify us as soon as possible by emailing info@wickandceramic.com or by calling us.

This policy applies to all services, including but not limited to: Courses, Workshops, Private parties, Group bookings, Custom Orders. In the rare event that we need to cancel your booking, we will offer you the choice of rescheduling or a full refund. We also have the right to terminate your session should we find anyone miss using our equipment or any materials, and no refund will be offered.

Pottery Collection Policy:

We will contact you once your pottery is ready for collection. You will then have 12 weeks to collect your finished pieces. Due to limited storage space, any items not collected within this timeframe will be disposed of or recycled at our discretion.

Allergen Information:

For bookings that include food/drink, please notify us of any allergies prior to visiting us. Please note: As we use shared equipment in a busy environment, some dishes may not be suitable for those with severe allergies. We cannot guarantee that the 14 main allergens will not be present, therefore, if you have a severe allergy, we recommend you do not eat.

For bookings where you bring your own food/drink, please note you are responsible for checking the dietary and allergy requirements of your guests.

Gift Vouchers:

Vouchers can be purchased in the studio and can be redeemed against any booking/event should we have availability. Please note all gift vouchers have an expiry of 12 months from the date of purchase. Gift vouchers cannot be redeemed for cash.

Mobile Terms of Service:

The Wick & Ceramic mobile message service (the "Service") is operated by Wick & Ceramic (“Wick & Ceramic”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Wick & Ceramic’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Wick & Ceramic through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Wick & Ceramic. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to WickCeramic or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Wick & Ceramic mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to WickCeramic or email info@wickandceramic.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.