Frequently Asked Questions

Walk-ins for Pottery Painting are welcome, but we always recommend booking ahead — especially during weekends or busy periods.

Please call us if you’re running behind. We can usually hold your table for up to 15 minutes, but after that time we may need to offer it to another guest if we haven’t heard from you.

Yes! If you need to change your booking, please let us know as soon as possible.

If you contact us at least 72 hours in advance, we can rearrange your session for a future date (subject to availability).

Please note that each booking can only be rescheduled once.

Yes! If you need to cancel or change your booking, please let us know as soon as possible.

If you contact us at least 72 hours in advance, we can rearrange your session for a future date (subject to availability).

Please note that each booking can only be rescheduled once.

If you contact us less than 72 hours before your booking, you’re welcome to send someone in your place.

Just let us know their name by phone or email so we can update your booking.

Deposits are non-refundable outside the 72-hour reschedule period.

For children’s camps, birthday parties, and private events, all deposits are final and non-refundable once paid.

In the rare event we need to cancel, we’ll offer you the choice to reschedule or receive a full refund.

Your pottery will be ready within 14 days, once it has been glazed and fired in our kiln. We’ll text you as soon as it’s ready to collect.

You’ll have 12 weeks from the date we notify you to collect your pieces. After this time, uncollected items may be recycled or disposed of due to limited storage space.

Yes! Just make sure they know the name and booking details associated with your pottery.

Our e-gift cards can be used towards any of our workshops, classes, or handmade pieces — including Pottery Painting, Candle Making, Clay Handbuilding, and Wheel Throwing. They’re also redeemable on seasonal events and shop items like candles, wax melts, and ceramics.

Choose your preferred design and amount, personalise it with a name and message, and schedule delivery if you wish.

Gift cards are delivered instantly via email (either to your inbox or the recipient’s) and can be used online or in-studio.

Yes — our Wheel Throwing Experience Gift Voucher is a popular option for 2–4 people.

It includes a 90-minute guided session with all materials and clay provided — perfect for couples, friends, or small groups looking for a hands-on creative experience.

All Wick & Ceramic gift cards and experience vouchers are valid for 12 months from the date of purchase.

They’re non-refundable and cannot be exchanged for cash.