Terms & Conditions
Booking Information:
We kindly request that you keep to the booking time requested. If you are unavoidably late, please contact us as we may only be able to hold your table for 15 minutes. After this time, we reserve the right to give your table away unless we are contacted in advance. Please note the length of your booking time. If you feel this may not be enough time, please let us know within 48 hours of your booking and we will do our best to accommodate you.
Please note that we reserve the right to change our opening and closing times to suit the business needs. Updates to our opening times are posted on our website and google profile. By making a payment to Wick & Ceramic you acknowledge and agree to theses terms and conditions.After this time, we reserve the right to give your table away unless we are contacted in advance.
Cancellation Policy:
Should you need to cancel your booking, please let us know at your earliest convenience. Unfortunately, we are unable to accommodate cancellations or refund requests for deposits under any circumstances and all sales are final. For full pre-paid events, you will be returned your payment less the deposit.
If you are unable to attend your booking, you are welcome to find someone to attend in your place should you wish. Please notify us as soon as possible by emailing info@wickandceramic.com or by calling us.
This policy applies to all services, including but not limited to: Courses, Workshops, Private parties, Group bookings, Custom Orders. In the rare event that we need to cancel your booking, we will offer you the choice of rescheduling or a full refund. We also have the right to terminate your session should we find anyone miss using our equipment or any materials, and no refund will be offered.
Allergen Information:
For bookings that include food/drink, please notify us of any allergies prior to visiting us. Please note: As we use shared equipment in a busy environment, some dishes may not be suitable for those with severe allergies. We cannot guarantee that the 14 main allergens will not be present, therefore, if you have a severe allergy, we recommend you do not eat.
For bookings where you bring your own food/drink, please note you are responsible for checking the dietary and allergy requirements of your guests.
Gift Vouchers:
Vouchers can be purchased in the studio and can be redeemed against any booking/event should we have availability. Please note all gift vouchers have an expiry of 12 months from the date of purchase. Gift vouchers cannot be redeemed for cash.