Terms & Conditions
Booking Information:
We kindly request that you keep to the table time requested. If you are unavoidably late, please contact us as we may only be able to hold your table for 15 minutes. Please note the length of your booking time. If you feel this may not be enough time please let us know within 48 hours of your booking and we will do our best to accommodate you. Please note that we reserve the right to change our opening and closing times to suit the business needs. Updates to our opening times are posted on our website and google profile.
Cancellation Policy:
Should you need to cancel a table booking, please let us know at your earliest convenience. For all pre-paid events, you have up to 48 hours before the date/time of your booking to cancel your reservation. Unfortunately, we’re unable to give refunds for cancellations made less than 48 hours prior to your booking. We highly recommend that if you are not planning to attend your booking time, please notify us as soon as possible by emailing info@wickandceramic.com or by calling us.
Allergen Information:
For bookings that include food/drink, please notify us of any allergies prior to visiting us. Please note: As we use shared equipment in a busy environment, some dishes may not be suitable for those with severe allergies. We cannot guarantee that the 14 main allergens will not be present, therefore, if you have a severe allergy, we recommend you do not eat.
Gift Vouchers:
Vouchers can be purchased in the studio and can be redeemed against any booking/event should we have availability. Please note all gift vouchers have an expiry of 12 months from the date of purchase. Gift vouchers cannot be redeemed for cash.